Refund & Cancellation Policy

1. General Principle: Creveto Pro is a digital subscription service. Fees are charged in advance for the billing cycle and, unless stated in this Policy or required by law, are non-refundable.

2. Free Trial: If a free trial is offered, no charge applies during the trial. Unless cancelled before the trial ends, the account converts to the selected paid plan.

3. Cancellation:

• The Tenant may cancel anytime from the dashboard or by emailing support@creveto.in.
• Cancellation takes effect at the end of the current paid billing period; access continues until then.
• No refund is given for unused time, unused storage or unused QR quota. Cancellation does not waive pending dues.

4. Eligible Refunds (Exceptional): Refunds are considered only in the following cases, and only to the original payment method:

• Duplicate payment or an incorrect amount charged due to a technical error – full refund of the excess amount.
• Service not activated within 3 business days of successful payment due to Creveto Pro's fault, and not resolved after notice – full refund.
• First-time purchase refund window: 7 days from first paid activation, provided less than 10% of plan quota (QR or storage) has been used and no policy violation has occurred.

5. Non-Refundable Items: Renewals; Setup, customisation, onboarding, or integration fees; Add-ons, extra QR packs or storage already consumed; Accounts suspended or terminated for violating Terms or AUP; Third-party charges (SMS, WhatsApp, gateway fees), taxes already remitted; and mid-cycle downgrades.

6. Refund Process & Chargebacks: Requests must be emailed to support@creveto.in with invoice number and reason within 7 days of payment. Approved refunds are processed within 7–15 business days. Unjustified chargebacks may result in account suspension and recovery of gateway charges. GST is refunded only if a credit note is issued as per law.