Grievance Redressal & Takedown Policy
Last Updated: 16 October 2026
1. Grievance Officer Details
Name: [Name]
Designation: Grievance Officer
Email: grievance@creveto.in
Address: [Address, Raipur, Chhattisgarh]
Hours: Mon–Sat, 10:00–18:00 IST
2. How to File & Timelines: Send an email with your name, contact details, nature of complaint, relevant QR code / product / URL, supporting documents and a declaration of truth. Acknowledgement within 48 hours; resolution within 15 days of receipt.
3. Brand / IP Complaints and Takedown: If you believe a Tenant is using Creveto Pro to register counterfeit goods or infringe your trademark/copyright, send proof of ownership, identification of the infringing QR/listing, contact details, and a good-faith statement. We may disable the QR/listing pending review, notify the Tenant, and ask for counter-proof within 7 days. Repeat offenders will be terminated.
4. Court Orders & False Complaints: We act on valid orders of courts and competent authorities. Knowingly false or malicious complaints may result in rejection and legal action.